Return & Refund Policy

At Montlaire, we want you to feel confident about every purchase. If something isn't right with your order or you have a question about your Montlaire Circle membership, our team is here to help.

This policy explains how returns, refunds and membership cancellations work.

1. 30-Day Returns for Physical Products

We accept return requests for eligible physical products within 30 days of delivery.

If you would like to return an item, please contact us at support@montlaire.com and include your order number and the reason for your return.

To be eligible for a standard return, items should be:

• Unused and unworn, other than reasonable handling needed to inspect the product.
• In their original condition.
• Returned with their original packaging, labels and accessories, where reasonably possible.

If your return is accepted, our team will provide return instructions and the appropriate return address.

Please contact us before sending anything back so we can direct your return to the correct location.

These conditions do not limit your statutory rights regarding faulty, damaged or incorrectly described products.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us at support@montlaire.com.

We recommend contacting us within 7 days of delivery so we can investigate and resolve the issue as quickly as possible. This recommendation does not limit any rights you may have under applicable consumer protection laws.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item and packaging, where possible.

Our team will review your request and arrange an appropriate resolution, which may include a replacement, repair or refund, depending on the circumstances and your applicable legal rights.

If we ask you to return an item because it is defective, damaged or incorrect, Montlaire will cover reasonable return shipping costs where required by law.

3. Return Shipping Costs

For standard returns where you have changed your mind, you are generally responsible for the cost of returning the item, unless applicable law requires otherwise.

If a return is due to an error on our part, a defective product or an item that does not match its description, we will cover return shipping costs where required by law.

Original shipping charges and optional services, including priority shipping and shipping protection, are generally non-refundable once provided, except where a refund is required by applicable law or the service was not provided.

Where applicable law requires us to refund the cost of standard delivery following an eligible cancellation of the full order, we will do so.

Optional shipping protection does not replace or reduce your legal rights if an order is lost or damaged in transit.

4. Refund Processing

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

We process refunds without undue delay and within applicable legal deadlines. Where permitted, we may wait until we receive the returned item or evidence that it has been sent back.

Once a refund has been issued, your bank or payment provider may require additional time to reflect the funds in your account.

5. Orders That Have Not Arrived

If your order has not arrived within the expected delivery timeframe, please contact us at support@montlaire.com with your order number.

We will review the tracking information and investigate the issue with the relevant shipping provider.

If an order is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, including a replacement or refund where required.

6. Montlaire Circle Membership

Montlaire Circle is our recurring membership program, offering access to selected member pricing, exclusive products and additional membership benefits.

Montlaire Circle Membership is priced at $29.99 USD when you join and every 28 days thereafter until canceled.

Membership charges are separate from purchases of physical products.

For full details of your membership benefits, billing schedule and cancellation terms, please review our Subscription Policy.

7. Canceling Your Montlaire Circle Membership

You can cancel your Montlaire Circle Membership at any time.

You can request cancellation through our Cancel Membership page, through your membership portal where available, or by emailing support@montlaire.com.

No phone call is required.

To help us locate your membership, please include the email address associated with your account.

Once your cancellation has been processed, no further recurring membership charges will be made. If you do not wish to be charged for an upcoming renewal, please cancel before your next scheduled billing date.

Canceling your membership does not automatically refund a payment that has already been processed. Membership refund requests are handled separately, as explained below.

8. Montlaire Circle Membership Refunds

You may submit a refund request for a paid Montlaire Circle Membership charge within 14 days of the applicable billing date.

To request a membership refund, email support@montlaire.com and include:

• Your full name.
• The email address associated with your membership.
• The date and amount of the charge you are asking us to review.

Membership refund requests are reviewed individually in accordance with our Subscription Policy and applicable consumer protection laws.

If a refund is approved, it will be returned to the original payment method.

Nothing in this policy limits any statutory cancellation or refund rights you may have.

9. Questions About a Montlaire Charge?

If you see MONTLAIRE.COM on your bank statement, the charge may relate to a product purchase or your Montlaire Circle Membership.

If you do not recognize a charge, believe you were billed incorrectly or need help locating a purchase or membership, please contact us at support@montlaire.com.

Our team can help you identify the transaction, review your account and resolve any billing concerns.

You are welcome to contact us before opening a payment dispute so we have an opportunity to assist you directly. Nothing in this policy limits your right to contact your bank or payment provider.

10. Contact Us

If you have any questions about a return, refund, delivery, recurring charge or membership cancellation, please contact our customer support team.

Email: support@montlaire.com

Phone: +1 (888) 513-1701

Business: Flare LLC, doing business as Montlaire

We will review your request and assist you as quickly as possible.